Reviewing Your Moving Company
February 20, 2010 by admin
Filed under Moving Company Reviews, Moving Tips and Advice
How to review your moving company
Have you ever wanted to comment on the service you had with your movers, good or bad?
Unfortunately most moving companies do not have a website where you can leave comments about your service. And in fact I advise you not to use any mover that doesn’t have a website. (websites can be made for free these days so there is no excuse not to have one.) But even the moving companies that do have a website, most often than not, there is no place to leave comments about your service. And this is unfortunate.
Testimonials are powerful. Many of you will decide to use a moving company just because of the good reviews that you find of them online. Testimonials and reviews help build trust for moving companies; and any moving company not actively campaigning to get as many as they can and publish them far and wide are shooting themselves in the foot.
After every move that I do I ask if the customer was happy, and if they were (which is usually the case 98% of the time) I have them write a few words about there experience. Lately I have been getting videos of them saying on camera what they experienced. You can see all my testimonials on this website. Just go to the “testimonials” category and you can see hundreds of them. Or just click the videos off to the right and see and hear what a few of my recent customers have to say.
But in lieu of mover not asking for the testimonial or review where can you go to leave a review? Where will it make the most impact? This is the question.
Yelp
Yelp is a website designed just to leave reviews of businesses. All you have to is sign up and start reviewing.
There are people on Yelp that have made careers going into businesses and using their services just so they can review the business. It sounds like a horrible career choice but it does happen. Thing about Yelp is that it ranks very high on the search engines. So if you write a review of XYZ MOVERS that review will show up very early in the search engines for others to see.
The Yellowpages as we know it: the big, bulky book is outmoded and going the way of the Dodo bird. Everyone is using the search engines to find businesses. Yahoo is partnered with Yellowpages so you can find those companies with internet listings ranking quite high with Yahoo. The thing about the internet listing for Yellowpages (and Yellowbook, Superpages, etc.) is that they have a place where you can leave reviews the moving company that you used. You can leave up to 5 stars for the movers that you chose.
I love Google. As a business person Google makes it so easy for me to have everything I need to create, run and manage a business. They provide all the tools I will ever need. One feature which I am sure that you are familiar with is Google Maps.
Type in the keyword you are looking for like: “professional movers” or “reliable moving” or “movers in (your city)” and a bunch of listing s come up right next to a map. By clicking on those listings you will find a profile page provided by that business of choice. What you may have not known is that that listing page gives you the option to not only read reviews but to leave them as well.
In my opinion, this is one of the best places to leave a review of the moving company that you used.
Yahoo and Bing
Yahoo and Bing also have map listings of businesses. However it is not as easy for business to get a listing on these sites as it is for Google. But like Google; Yahoo and Bing offer a place where you can leave reviews of your chosen moving company.
Ripoff Report
If you go to ripoffreport.com you will find hundreds of reviews left by people like yourself that have used various businesses. However, unlike all of the places mentioned above, you will only find bad reports here. So if you have had a bad review then this may be the place to leave your review; and trust me you will get action if you leave a review here. These show up very high on the search engines and make quite an impact.
But be warned, these reports NEVER disappear. They will always be available to everyone later on down the road.
Of course there are dozens of other consumer review sites out there but none as accessible as ripoffreport.com.
BBB
The Better Business Bureau or more commonly known as the BBB is also another place where you can leave a review. However more often than not and reviews of businesses that are left are usually negative. But you can leave positive reviews for business there as well.
I personally don’t like the BBB because they can be so easily bribed and manipulated by businesses. I know because I have done it.
Despite popular belief the BBB is NOT government operated. Its a ruse. It is a franchise like McDonald’s or Burger King. It is owned by someone to make money, and they make their money by charging businesses that are signed up with them fees for their “services”. If you have a bad BBB report all you have to do to fix it is pay out money to have it fixed. Its really that simple. So I can’t trust the BBB reports at all.
Does your mover have a FaceBook page? It does!? Cool. Do they have a tab where you can leave reviews? If so then leave a review.
You can leave a review of up to 5 stars. What I love and hate about this is: as a consumer I can leave a review knowing that it can never be deleted. So if I leave a bad review then it will be seen forever. As a business person, I hate this. I like to control what is being said about me. Personally I am not afraid of bad reviews and I welcome them as it helps me improve for the next time, but I also know my competitors can leave fake reviews for which I cannot delete. So it is a double edge sword for the business person.
Your moving company doesn’t have a FaceBook page? Doesn’t matter because you can still leave a review on your own Facebook page.
Angie’s List
Many people use Angie’s List to review moving companies and other businesses. The problem with Angie’s List as compared to Yelp is that you have to pay a monthly membership fee for it.
I know that I am not going to dole out hundreds of dollars a year just so I can read a review of a company or two, especially when I can do that for free with Yelp, Google or the other places mentioned here.
The plus point however, is that it is far more reliable than the free places. So if you find a good review of your chosen moving company then it is probably a good chance that it is a good company.
So there you go. Several places that you can go to leave comments and reviews of your experience with your moving company. So whether you are leaving a good comment or a bad one you have choices to be heard and have your count (unlike the presidential elections.)
But I caution you: If you leave a bad comment for any moving business make sure you do it when you have cooled down, and only report the facts. If you leave and angered filled terse review it will be looked upon as if you are the crazy person. Angry people never tell the truth.
Reviewing your moving company and the experience is easy. It only takes a little of your effort and time to do it. If you have something nice to say then please say it. It means so much to the people that work so hard. Of course if you have had a bad experience then you also are obligated to make sure that is know as well.
So no matter what your experience is or was it is always best to leave a few words for the next down the pike to hear what you have to say.
Lastly, you are always free to leave any reviews of your experiences with your moving company with me on this website. I welcome them all. the bad, the ugly and the Great. I will published them unedited for the world to see if that is what you want. Of course you can tell that you don’t want it published and I will honor that as well.
Thank you and good luck with your move.
Related posts
Why It Is Almost Impossible To File A Moving Claim Against A Moving Scam
July 1, 2009 by admin
Filed under Moving Insurance, Moving scams
Filing A Insurance Moving Claim With A Moving Scam Company Is Almost Impossible, And Here Is Why…
Moving Scams abound in many different forms. What you may think is a scam may be only bad service. But that doesn’t make it any less of an ordeal.
The bad moving companies and moving scammers have many things in common. One of those being that you hardly ever get any satisfaction with the moving company when you file a moving insurance claim against them.
Below is a great article written by a great man. Read it and tell me what you think:
Why Local Moves Go Bad
It’s time for some straight talk about claims. How they are handled, how management feels about claims and how they treat their customers who file a claim.
There are hundreds of moving companies nationwide that move people locally every day. Some do the job well but far too many do a lousy job, using people who are not qualified. These people are the problem, one that won’t go away. No moving company can afford to staff enough workers to cover their peak periods. They will only employ those who can work every day.
Local movers know that they can expect more jobs around the 1st and 2nd days of the month, as well as the 15th, their peak periods. Those are days that apartment dwellers move because their rental period expires then. Local movers hire street help to get those days covered.
These people are at the bottom of the food chain! They don’t want regular employment, just enough money for their needs, often including drugs or alcohol. Almost all have no training and don’t give a damn about the safety of your personal effects.
Movers hire them because they want additional revenue. Every manager who has ever hired street help knows these people will cause problems but go with it anyway.
The company that hires street help is usually very good at ducking claims. They make it difficult for a customer to get a claim form. They avoid taking calls and rarely return messages. When they receive a written claim, it winds up in a tray on someone’s desk only to remain there indefinitely.
These are people who have to be held responsible for the damages they cause. It’s difficult but I assure you it can be done. You must be persistent and aggressive but if everything you’ve tried has failed, you should seek help.
I am a professional claim consultant. If you have filed a claim or are planning to, and you have had problems, contact me. If you don’t think you will be aggressive enough because it’s not your nature, I promise you, I can help.
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Have a Good Day.
