A Better Move Complaints

“A Better Move” is a company out of Ann Arbor area that claim they are licensed and insured, which they are not.

A while back I reviewed this moving company and found that they lie often in their advertising and directly just to get a moving job. Read their moving company review.

Since that review I had heard of many complaints from dissatisfied customers. I am including two complaints that have come to me personally from their customers. I asked for none of these complaints. They fully originated by their perspective authors, and they are unedited.

Here is the first one:

Judy says:
June 8, 2009 at 5:31 pm

I hired A Better Move last week to move from one apartment to another (only 1 mile away). The owner’s name is Mike anc can be reached at 734-716-8586. Two movers showed up, the site manager’s name was “Tony.” What a nightmare! I hired them to do a job that should have taken 6 hours (this is based on two other companies who came to assess the move). They started moving at 12:30 PM (I had requested an 11:00 start) and finally had the furniture in my new apartment at 3:30 AM!!! They did not complete the move…all the furniture was set down anywhere in my apartment, the beds were not put together, and there were still approx. 50 boxes that I had to move myself with the help of some friends. These guys milked each and every minute they were there. Countless cigarette and cell phone breaks, girls showing up who were supposed to be “helpers,” endless complaining and negativity. Tony actually yelled at me at 12:30 AM saying he had “had it” and demanded to be paid saying that he was leaving. Mike, the owner, had to call in a replacement at 1:30 AM to finish unloading the truck. I hired this company to relieve me of stress and all it did was compound my stress, waste time and money.

This is not yet over. I have come across several pieces of furniture with significant damage (my furniture is wood, beautiful and expensive).

I have never encountered such unprofessional, rude, lazy people.

DO NOT HIRE “A BETTER MOVE!!!” YOU WILL BE SORRY!!!

Here is the other complaint:

Holly says:
September 28, 2009 at 1:46 pm

I really really wish I would have read this review before hiring this company. I hired them to move all of my stuff from one house to another house a few miles away. I have a 3 bedroom house that is 1000 sq feet but also have a finished basement with a lot of extra boxes. I hired 3 movers because I have a lot of stuff and a pretty heavy TV. One thing they say in their craigslist ad is that they have “no hidden fees”, well that is just a plain lie. They did tell me up front about the “truck fee” which is one hour of pay ($70 in my case). When the movers arrived, they said there was another $20 fuel fee and another $20 for each TV over 40 inches. The movers were supposed to arrive between 9-10 AM. At 10:45, I called Mike Nash and left a vmail. He called back at 11AM and said that the movers “just left the shop”, that was also not true, as they didn’t show up for another 2 hours, no apology, no excuse, nothing. Previously, I’ve hired one other moving company from craigslist and they were awesome, they had a 3 man crew, 2 guys worked on the furniture, 1 guy worked on boxes. These guys however did not do that, they had all 3 guys working on the basic furniture which really means two were carrying couches, etc and the other just sat around “supervising”. They took countless breaks to talk on the phone, text, smoke breaks, etc. The guys constantly complained about this and that, not wanting to move certain things because they were too heavy, or too difficult to get around corners. They were just plain slow at everything. They did start to speed up when we were unloading the truck, although 3 of us helped with a lot of the unloading. Although they did seem to be very careful with our stuff which was nice and they put blankets between tables, glass, etc, one of my tables was scratched pretty badly and they dropped a couch on the floor scratching the new wood flooring. All in all it took 7.5 hours to move with an extra hour for the “truck fee” so the total was 8.5 hours. So although they weren’t as bad as the previous postings, I do think other movers could have done this job about 2 hours quicker without complaining, moaning, and groaning.

And here is the latest complaint that was posted on Craigslist just today (Oct 28, 2009)

They are not insured as advertised Check their reviews at http://www.professional-moving.com/move-complaints/ . The drivers are rude, and unprofessional. were supposed to show at 1, but didn’t call me until 4;30 to tell me they would still be another hour and a half!!!! he didn’t even apologize!!!! This screwed me because I had to have my stuff out of there by 6. I told the guy that and he told me “thats how it’s gonna be, take it or leave it and I’m hanging up” THEN HE HUNG UP ON ME!!!!!!!!!!!! I called the “owner”, Mike Nash, and left several messages but he will not call me back. The whole group is unprofessional and doesn’t care about their customers. Now looking at their reviews though, I’m glad they didn’t show!!! Only use this company if you want to be treated like dirt and have a very unpleasent experience. they screwed me though, and I WILL be taking them to court.

Feel free to read my moving company review of Mike Nash and his company “A Better Move.”

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