Many may know that I am very anti-moving scam. And you may know that that I did an informal study of moving scams and found that many are committed by van line agents. But here is a local moving company that is a Wheaton van line agent that is a cut of a different breed. They are great movers.

I was tricked by the owner of the company (Harley Scholtz) to do what I thought was going to be a large move for my company. What it turned out to be was a cross between a job interview and education. (By the way, Harley did pay me for my time.)

Harley explained to me in polite and professional terms how I had been mistaken on van liners and then proceeded to spend most of the day with me explaining van liners and his business. I saw first hand his many trucks and their pristine condition as well as his warehouse and facilities. I could tell that Harley ran a tight ship and he kept his equipment and facilities clean and orderly. Which speaks volumes in my opinion.

I was also very pleased to have met his wife and son as well. Both of whom were very pleasant and polite.

Yes I am impressed.

Company: Designed To Move
Grade: A+
City: St Clair Shores/Detroit/Port Huron

I first learned of Design To Move from James Height when he wrote to me on FaceBook. Apparently he liked my website and the fact that I exposed the moving scammers that prey on unsuspecting customers. he wrote:

James Height hey just wanted to say I love your web site! calling out the scammers on craigslist is what needs to happen. Its hard for legal movers like us to get ahead with people like that out there. Check out my page its Designed To Move MI and become a fan if you want. if I get any moves in your area I cant fit in I will send them your way.

So I thought that I would review his company. Seems fair doesn’t it?

So let me say this. I LOVE THIS COMPANY!

What a professional moving company. I know that Designed TO Move and James have more than just a Craigslist presence as James, as I said, found me via FaceBook. As a matter of fact I have never seen Designed To Move even advertise on Craigslist. So that is a step up from the rabble and the moving scams. I don’t know if they are also on Twitter but they may be. It would seem logical.

This company is licensed and insured. I have verified this with the government website. So you can rest easy in knowing that would be taken care of in that regard. They are also part of the Michigan Movers Association which has stringent requirements to be a member. So this is another plus-point.

For the full review plus click this link: http://movingcompanyreview.wordpress.com/2010/02/22/designed-to-move-moving-company-review/

Michelle Gray
21 Feb 2010

More often than not the perpetrators of moving scams are licensed and insured moving companies, and the majority of those come from the national vanliners. It is unfortunate but true.

I did an informal study a while back where I investigated the complaints of moving scams that were on the internet. I took these reports and looked into the moving companies that were said to have committed these scams, what I found shocked me! I found that almost 80% of the moving scam complaints were not committed by unlicensed and uninsured moving companies but licensed and insured ones…scary huh? Of those, I found that 75% were committed by nationwide vanliners…And Bekins Van Lines was at the top of the list.

Bekins Van Lines or Bekins Moving Company is a national van liners with offices (or hubs) in every state. What these specialize in is moving people across the country. They have set up their operations similar to a franchise. A local moving company becomes and authorized agent for Bekins and they sell Bekins moving services in their state and/or region. Bekins can factually go all over the world to move you. This not a bad business model.

However, Bekins is the worst company out there and should be avoided.

IN going online and googling Bekins I found that not one of the consumer rating websites rate Bekins very high. While Bekins do have their fans and fair share of positive ratings they have far more negative ratings.

J.D. Powers and Associates, a leading consumer rating agency, rated Bekins as one of the worst companies several years in a row.

Many of Bekin’s authorized moving company agents have horrible ratings themselves, including bad BBB reports. The authorized agent for my state of Michigan that operates out of Fraser is a prime example. I personally know that they are being sued by one company for name infringement and yet sued another company for the very same thing. Talk about “talking out of both sides of your mouth.” And I personally know that they spend THOUSANDS to make sure that they have a good BBB report. Yet the BBB freely admits that they have the highest amount of complaints of any moving company in Michigan and far above the normal for a company of their volume…so what does that say?

So in my opinion I would never use Bekins Moving Company…instead I would maybe Mayflower or Movex.

Have you ever wanted to comment on the service you had with your movers, good or bad?

Unfortunately most moving companies do not have a website where you can leave comments about your service. And in fact I advise you not to use any mover that doesn’t have a website. (websites can be made for free these days so there is no excuse not to have one.) But even the moving companies that do have a website, most often than not, there is no place to leave comments about your service. And this is unfortunate.

Testimonials are powerful. Many of you will decide to use a moving company just because of the good reviews that you find of them online. Testimonials and reviews help build trust for moving companies; and any moving company not actively campaigning to get as many as they can and publish them far and wide are shooting themselves in the foot.

After every move that I do I ask if the customer was happy, and if they were (which is usually the case 98% of the time) I have them write a few words about there experience. Lately I have been getting videos of them saying on camera what they experienced. You can see all my testimonials on this website. Just go to the “testimonials” category and you can see hundreds of them. Or just click the videos off to the right and see and hear what a few of my recent customers have to say.

But in lieu of mover not asking for the testimonial or review where can you go to leave a review? Where will it make the most impact? This is the question.

Yelp

Yelp is a website designed just to leave reviews of businesses. All you have to is sign up and start reviewing.

There are people on Yelp that have made careers going into businesses and using their services just so they can review the business. It sounds like a horrible career choice but it does happen. Thing about Yelp is that it ranks very high on the search engines. So if you write a review of XYZ MOVERS that review will show up very early in the search engines for others to see.

Yellowpages

The Yellowpages as we know it: the big, bulky book is outmoded and going the way of the Dodo bird. Everyone is using the search engines to find businesses. Yahoo is partnered with Yellowpages so you can find those companies with internet listings ranking quite high with Yahoo. The thing about the internet listing for Yellowpages (and Yellowbook, Superpages, etc.) is that they have a place where you can leave reviews the moving company that you used. You can leave up to 5 stars for the movers that you chose.

Google

I love Google. As a business person Google makes it so easy for me to have everything I need to create, run and manage a business. They provide all the tools I will ever need. One feature which I am sure that you are familiar with is Google Maps.

Type in the keyword you are looking for like: “professional movers” or “reliable moving” or “movers in (your city)” and a bunch of listing s come up right next to a map. By clicking on those listings you will find a profile page provided by that business of choice. What you may have not known is that that listing page gives you the option to not only read reviews but to leave them as well.

In my opinion, this is one of the best places to leave a review of the moving company that you used.

Yahoo and Bing

Yahoo and Bing also have map listings of businesses. However it is not as easy for business to get a listing on these sites as it is for Google. But like Google; Yahoo and Bing offer a place where you can leave reviews of your chosen moving company.

Ripoff Report

If you go to ripoffreport.com you will find hundreds of reviews left by people like yourself that have used various businesses. However, unlike all of the places mentioned above, you will only find bad reports here. So if you have had a bad review then this may be the place to leave your review; and trust me you will get action if you leave a review here. These show up very high on the search engines and make quite an impact.

But be warned, these reports NEVER disappear. They will always be available to everyone later on down the road.

Of course there are dozens of other consumer review sites out there but none as accessible as ripoffreport.com.

BBB

The Better Business Bureau or more commonly known as the BBB is also another place where you can leave a review. However more often than not and reviews of businesses that are left are usually negative. But you can leave positive reviews for business there as well.

I personally don’t like the BBB because they can be so easily bribed and manipulated by businesses. I know because I have done it.

Despite popular belief the BBB is NOT government operated. Its a ruse. It is a franchise like McDonald’s or Burger King. It is owned by someone to make money, and they make their money by charging businesses that are signed up with them fees for their “services”. If you have a bad BBB report all you have to do to fix it is pay out money to have it fixed. Its really that simple. So I can’t trust the BBB reports at all.

FaceBook

Does your mover have a FaceBook page? It does!? Cool. Do they have a tab where you can leave reviews? If so then leave a review.

You can leave a review of up to 5 stars. What I love and hate about this is: as a consumer I can leave a review knowing that it can never be deleted. So if I leave a bad review then it will be seen forever. As a business person, I hate this. I like to control what is being said about me. Personally I am not afraid of bad reviews and I welcome them as it helps me improve for the next time, but I also know my competitors can leave fake reviews for which I cannot delete. So it is a double edge sword for the business person.

Your moving company doesn’t have a FaceBook page? Doesn’t matter because you can still leave a review on your own Facebook page.

Angie’s List

Many people use Angie’s List to review moving companies and other businesses. The problem with Angie’s List as compared to Yelp is that you have to pay a monthly membership fee for it.

I know that I am not going to dole out hundreds of dollars a year just so I can read a review of a company or two, especially when I can do that for free with Yelp, Google or the other places mentioned here.

The plus point however, is that it is far more reliable than the free places. So if you find a good review of your chosen moving company then it is probably a good chance that it is a good company.

So there you go. Several places that you can go to leave comments and reviews of your experience with your moving company. So whether you are leaving a good comment or a bad one you have choices to be heard and have your count (unlike the presidential elections.)

But I caution you: If you leave a bad comment for any moving business make sure you do it when you have cooled down, and only report the facts. If you leave and angered filled terse review it will be looked upon as if you are the crazy person. Angry people never tell the truth.

Reviewing your moving company and the experience is easy. It only takes a little of your effort and time to do it. If you have something nice to say then please say it. It means so much to the people that work so hard. Of course if you have had a bad experience then you also are obligated to make sure that is know as well.

So no matter what your experience is or was it is always best to leave a few words for the next down the pike to hear what you have to say.

Lastly, you are always free to leave any reviews of your experiences with your moving company with me on this website. I welcome them all. the bad, the ugly and the Great. I will published them unedited for the world to see if that is what you want. Of course you can tell that you don’t want it published and I will honor that as well.

Thank you and good luck with your move.

Well I just did a review of this company. Please check it out:

Company: Tetris Moving Services
City: Ann Arbor

Tetris Moving Services have just sprung up recently; I would say in the last six months or so. But I have been impressed with their professionalism thus far, but (and there is always a “but”) should you use Tetris Moving Systems?

As I said, they just sprang up out of nowhere about six months ago…really just a baby in the moving business. Their moving ads on Craigslist have been okay, but nothing to write home about, as the saying goes. There ads are typical of most ads on Craigslist. Does this make them less professional…No, not really.

In their ads they have claimed that they have sixteen years of experience, this may be true of the owner but not of this business. I did see a Craigslist posting a few months back from what appeared to be a disgruntled ex-employee claiming that their 16 years of experience was a hoax. Is this true? I don’t know, and Tetris did refute that claim. As the posting came from what appears to be a pissed off ex-employee I am going to side with Tetris on this one. Angry people never tell the truth!

For full review please follow this link: http://movingcompanyreview.wordpress.com/2010/02/15/tetris-moving-company-review/

I can’t tell you how many times that it is the large well known moving companies that actually committ the majority of the moving scams: Starving Students, Bekins, Americarrier and the lit goes on. And this is the case with Two Small Men With Big Hearts. The fortunate part is that I don’t hve to do the review; I only have to cut and paste from a news article.

Large moving company faces charges, upset customers
Two Small Men with Big Hearts apologizes for failure to address complaints

Last Updated: Wednesday, February 3, 2010 | 6:30 AM PT By Kathy Tomlinson CBC News

Shelagh Bruhn shows the wardrobe unit she says was dropped and broken by movers. (CBC)
Canada’s largest network of independent moving companies is coming under fire from some customers for its business practices.

“I’ve moved a number of times and it was probably the worst move in 20 years,” said customer Shelagh Bruhn. “They have no hearts, as far as I’m concerned.”

According to the Better Business Bureau (BBB), Two Small Men with Big Hearts receives more complaints than any other moving company in B.C. — 50 in the last three years. The BBB has given “F” ratings to the company’s B.C. locations in Surrey, Richmond and Kamloops.

Bruhn complained to the management in Surrey after her move in June of 2009. Bruhn said the movers, who are paid by the hour, took several hours more than they estimated.

“I was quoted a certain amount every hour and we figured about six to eight hours. Instead it took 11 hours,” said Bruhn. “They deliberately dragged it out. They were ill-equipped. They were inept.”

Bruhn said the movers lost her ladder, broke a large piece of furniture that they dropped and chipped and scratched several other items.

“I picked this company based on its name — Two Small Men with Big Hearts,” she said. “It was just one disaster on top of the other.”

Toronto operators facing charges

TSM Canada started as a Vancouver company with one owner in 1981. It now has more than 30 franchise offices across Canada, “working as one, a collective organization,” according to the company’s national website.

Operators based in Toronto are facing charges after consumer complaints were filed about overcharging and broken promises.

In March 2009 the Ontario government filed several charges under the Consumer Protection Act against a North York, Ont., location of Two Small Men with Big Hearts. Company representatives Jeff Green and Brent Witte are also named in several counts.

The allegations include making false and misleading statements, renegotiating prices while in possession of customers’ goods and exceeding estimates by more than the 10 per cent of the maximum increase allowed under provincial rules.

“There are probably reasonable grounds for not moving with a company like that,” said John Levi of the Canadian Association of Movers. Levi represents several Canadian moving companies, but TSM Canada is not a member of his group.

“By the time you add up your time, your losses, your damage and the estimated cost plus the overcharges — you are at a significantly higher cost than you would have been with a reputable mover,” said Levi.

Bruhn was charged $1,500 for her move. In September, she said she reluctantly agreed to settle for $186 in damages, which she said is far less than her real losses. Despite that written agreement, Bruhn said the company has not paid her a cent.

Operators in Toronto are facing charges of unfair practices. (CBC)

“They suck you in — and they have you believing they are going to do the best job they can for you. Then, once they have your money — $1,500 later — they drop you like a hot potato,” said Bruhn.

“Almost every day I can find something else that was wrecked.”

Resolution promised

Stu Starkey, who took over the Surrey, B.C., franchise after Bruhn’s move, said he will now do whatever he can to resolve her complaint.

“I can only handle problems case-by-case and make sure our customers are now satisfied at the end of their move,” said Starkey, who said he is also moving out of the rundown location.

“We want to clean up the appearance a little bit. We’re going to paint our trucks and put new ones in and get a brand new yard.”

Representatives from TSM Canada, the franchiser, refused a request for an interview with CBC News. Ben Hanuka, a Toronto lawyer who represents the company, sent a statement.

“TSM Canada takes its customers and reputation very seriously and regrets the inconvenience that was caused to them,” Hanuka wrote.

“The root cause of these problems is in large part inadequate customer communication and insufficient administrative oversight on the part of TSM Canada’s local offices and movers.”

The London location also has an “F” rating with the BBB.

Bradley Lang won his court claim against Two Small Men, but still hasn’t been paid. (CBC)
“I lost almost half of my things — gone, broken or smashed. There were boxes that had been opened and things pulled out of them,” said Lang. “I literally was picking up boxes that rattled — and all there was were large chunks, broken.”

Lang said his shipment arrived almost a month late, after he was told it was left sitting for several days on a loading dock in Toronto.

His box spring and mattress has to be thrown out because of severe water damage, he said, while several items were missing, including a leather jacket and irreplaceable pieces of art and pottery.

“It breaks your heart — when you’ve got all those things and you’ve spent so much time collecting,” said Lang.

“I also lost coats. I lost pants. I lost boxes of clothes — so I hope they enjoyed them.”

The company admits it has customer-service problems that need to be addressed.

“Avoiding such customer complaints requires better training and supervision of TSM Canada’s local office representatives. This is not an easy task for us. There are over 30 Two Small Men With Big Hearts Moving offices in Canada, which together handle between 25,000 and 30,000 local and long-distance moves every year,” read the statement from the lawyer.

Court-ordered damages not paid
Lang’s move happened in 2003. He then spent four years trying to get the company to cover the damages. In 2005, after failing in several attempts to get a settlement, he filed a suit in small-claims court.

“When I took it to the lawyers they said, ‘Oh this will be no problem. We’ve seen these people before,’” said Lang.

B.C. court records show 150 lawsuits have been filed involving Two Small Men with Big Hearts since the early 1990s. The majority are small claims against the company by customers.

Two Small Men with Big Hearts has three dozen franchise offices in Canada. (CBC)
In 2007, the court issued a default order directing TSM to pay Lang $8,582.65.

By then, longtime company owner Glen Buckler had sold his interest in the company to six other operators. Buckler appeared in court to argue that because of the 2004 sale, he was no longer responsible. In addition, Buckler said the company’s legal name had been filed incorrectly.

“The court said I needed to re-file more papers — that my lawyers needed to file the last set of papers with an amendment to this name,” said Lang.

Faced with more legal hassles, Lang decided to give up.

“For the years that I’ve been going after this — that I have made myself sick over this — it was easier just to let it go.”

Kate Wittaker and James Carter moved from Port Elgin, Ont., to Sooke, B.C., in November 2009 and have filed a complaint with the BBB.

They claim TSM Canada arbitrarily inflated the price of their move by more than $700, including a surprise “fuel surcharge” of $283.80, after their belongings were picked up.

“What your company has done is unconscionable,” Wittaker wrote in a complaint to representatives in the B.C. booking office. “You cannot quote a customer one rate then once you pick up their stuff, inflate the rates and add additional charges.”

Tips on hiring a mover from Ontario’s Ministry of Consumer Services:

•Get the contract in writing.
•If an estimate is provided, the final cost cannot exceed the original estimated price by more than 10 per cent.
•Check the ministry’s Consumer Beware List: complaints received and charges laid are disclosed.
•Remember that the lowest price may not be the best choice — you get what you pay for.
TSM responded by telling Wittaker her belongings would not be delivered until the higher price was paid in full.

“If you don’t pay your bill, it will go into storage and you will have to pay that before we deliver your goods,” a company representative wrote in an email. “If you are reporting to the BBB and government agencies, it seems you don’t want to pay your bill.”

Wittaker said she was more than willing to pay the amount originally quoted. However, she said, after the threat of having her belongings put in storage, she eventually relented and paid the charges.

Stu Starkey is taking over the Surrey franchise and says he will resolve any complaints. (CBC)
“We were on the phone every day for a month trying to find out where our stuff was, before it finally showed up,” said her husband.

Apology from head office
“TSM Canada will be certainly reviewing these issues in an effort to learn from the past and avoid such customer complaints in the future,” wrote Hanuka. “TSM Canada apologizes for these delays and overall failure to address these three particular customer complaints in a timely manner. ”

“As a result, TSM Canada is prepared to offer full compensation to Shelagh Bruhn [her claimed amount is $160] and Kate Wittaker [her claimed amount is $300]. TSM Canada will mail out the cheques to these customers this week.”

As for Lang’s longstanding claim for more than $8,500, the TSM statement indicated the company wants to settle with him, too.

“TSM Canada would like to have an opportunity to investigate this matter and attempt to resolve it with Mr. Lang with a suitable settlement offer over the coming several days.”

Hanuka also told CBC News he is also currently handling the allegations of unfair practices by TSM in Toronto, which are before the courts.

A spokesperson for the Ontario Ministry of Consumer Services said it could not comment on the details of the complaints. Company representatives could be fined up to $50,000 and the corporation up to $250,000.

Company: Action Movers
Grade: C+
City: Ann Arbor/Ypsilanti

At first when I saw the ads for Action Movers out of Ypsilanti I had the thought that they were moving scammers…but then I have really seen that these guys have come a long way in their advertising doing what most of the Craiglist.org “movers” won’t do.

In their ads the show photos of there moving. Not great photos but “action” photos. When they first started they only had one or two now their ads sport a collection of photos.

And the ads themselves have improved immensely. The started as your typical moving scam style ads to really professional style ads. Of course They won’t win awards…but then again neither will mine. So I have come to admire these folks at Action Movers when it comes to their ads.

See this link for the full Action Movers moving company review: http://movingcompanyreview.wordpress.com/2010/01/01/action-movers-moving-company-review/

Illegal movers (also called “rogue movers”) often hire the cheapest labor they can find. Many of these labors are sex offenders and criminals. And we are not talking about minor offenses either people; we are talking major felonies.

Recently a state agency did a sting of movers and what they found was appalling. Here is what they found:

[M]any of the subjects who posed as movers had felony convictions. Some of the crimes were Rape I, Robbery II, Assault IV, Unauthorized Use of a Vehicle, and drug charges. Two were registered sex offenders.

You may not be aware of these little things, but you cannot trust the workers of illegal movers. These people have already demonstrated a lack of morals and ethics, so what is preventing them from stealing from you? Are you moving with young children?

…You may want to re-think hiring those low-baller illegal rogue movers.

Here in Michigan I have reported several moving companies that may not be your first option to hire. These guys have all proven (to me) that they are lawless, and in my research I have found some horrifying facts…

Greater Michigan Movers: The owner Mike has a criminal record. Last year the police raided his home and confiscated his computer because it was filled with child porn.

AAfordable Movers: They are also pimps. Google their phone number and you’ll find several listings for hookers that they placed on Craigslist and Backpage. They call themselves “Angel’s Angels”.

A Better Move: A good portion of their labor force are criminals. It has been reported that they even had hire one individual that was on a tether (ankle bracelet.)

And this is just starting to scratch the surface.

There is tons of dirt I could shovel at you, but I believe you get the picture.

So what you need to do is hire legitimate moving companies. Licensed and insured companies have to put their work force through background checks. Of course that doesn’t mean it is full-proof but you are better served and can rest easier knowing that you are getting the best.

I wrote this not to scare you, but to inform you. Now that you know the truth you can avoid these illegal movers and have a stress free move.

A while back I reviewed this moving company and found that they lie often in their advertising and directly just to get a moving job. Read their moving company review.

Since that review I had heard of many complaints from dissatisfied customers. I am including two complaints that have come to me personally from their customers. I asked for none of these complaints. They fully originated by their perspective authors, and they are unedited.

Here is the first one:

Judy says:
June 8, 2009 at 5:31 pm

I hired A Better Move last week to move from one apartment to another (only 1 mile away). The owner’s name is Mike anc can be reached at 734-716-8586. Two movers showed up, the site manager’s name was “Tony.” What a nightmare! I hired them to do a job that should have taken 6 hours (this is based on two other companies who came to assess the move). They started moving at 12:30 PM (I had requested an 11:00 start) and finally had the furniture in my new apartment at 3:30 AM!!! They did not complete the move…all the furniture was set down anywhere in my apartment, the beds were not put together, and there were still approx. 50 boxes that I had to move myself with the help of some friends. These guys milked each and every minute they were there. Countless cigarette and cell phone breaks, girls showing up who were supposed to be “helpers,” endless complaining and negativity. Tony actually yelled at me at 12:30 AM saying he had “had it” and demanded to be paid saying that he was leaving. Mike, the owner, had to call in a replacement at 1:30 AM to finish unloading the truck. I hired this company to relieve me of stress and all it did was compound my stress, waste time and money.

This is not yet over. I have come across several pieces of furniture with significant damage (my furniture is wood, beautiful and expensive).

I have never encountered such unprofessional, rude, lazy people.

DO NOT HIRE “A BETTER MOVE!!!” YOU WILL BE SORRY!!!

Here is the other complaint:

Holly says:
September 28, 2009 at 1:46 pm

I really really wish I would have read this review before hiring this company. I hired them to move all of my stuff from one house to another house a few miles away. I have a 3 bedroom house that is 1000 sq feet but also have a finished basement with a lot of extra boxes. I hired 3 movers because I have a lot of stuff and a pretty heavy TV. One thing they say in their craigslist ad is that they have “no hidden fees”, well that is just a plain lie. They did tell me up front about the “truck fee” which is one hour of pay ($70 in my case). When the movers arrived, they said there was another $20 fuel fee and another $20 for each TV over 40 inches. The movers were supposed to arrive between 9-10 AM. At 10:45, I called Mike Nash and left a vmail. He called back at 11AM and said that the movers “just left the shop”, that was also not true, as they didn’t show up for another 2 hours, no apology, no excuse, nothing. Previously, I’ve hired one other moving company from craigslist and they were awesome, they had a 3 man crew, 2 guys worked on the furniture, 1 guy worked on boxes. These guys however did not do that, they had all 3 guys working on the basic furniture which really means two were carrying couches, etc and the other just sat around “supervising”. They took countless breaks to talk on the phone, text, smoke breaks, etc. The guys constantly complained about this and that, not wanting to move certain things because they were too heavy, or too difficult to get around corners. They were just plain slow at everything. They did start to speed up when we were unloading the truck, although 3 of us helped with a lot of the unloading. Although they did seem to be very careful with our stuff which was nice and they put blankets between tables, glass, etc, one of my tables was scratched pretty badly and they dropped a couch on the floor scratching the new wood flooring. All in all it took 7.5 hours to move with an extra hour for the “truck fee” so the total was 8.5 hours. So although they weren’t as bad as the previous postings, I do think other movers could have done this job about 2 hours quicker without complaining, moaning, and groaning.

And here is the latest complaint that was posted on Craigslist just today (Oct 28, 2009)

They are not insured as advertised Check their reviews at http://www.professional-moving.com/move-complaints/ . The drivers are rude, and unprofessional. were supposed to show at 1, but didn’t call me until 4;30 to tell me they would still be another hour and a half!!!! he didn’t even apologize!!!! This screwed me because I had to have my stuff out of there by 6. I told the guy that and he told me “thats how it’s gonna be, take it or leave it and I’m hanging up” THEN HE HUNG UP ON ME!!!!!!!!!!!! I called the “owner”, Mike Nash, and left several messages but he will not call me back. The whole group is unprofessional and doesn’t care about their customers. Now looking at their reviews though, I’m glad they didn’t show!!! Only use this company if you want to be treated like dirt and have a very unpleasent experience. they screwed me though, and I WILL be taking them to court.

Feel free to read my moving company review of Mike Nash and his company “A Better Move.”